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Frequently asked questions

When will I receive my ticket and conference details?

Upon registration, you will receive your conference ticket and receipt. For the virtual event, you will receive login details roughly a week prior to the event.

How do I join in the Day 1 reception?

When you register, please provide your shipping address and make sure that you "opt in" to attending the reception.

Can I get a full refund if I choose not to attend?

Yes, you may request a refund up to four weeks prior to the event.

Can I transfer my ticket to another person?

Purchased tickets may be transferred to another person up to one week prior to the event.

Is it true that ticket sales support charity?

Since our inception it's been important to give back to our core community and beyond, to those in need. As such, each year we use ticket sales to support a variety of causes that our attendees vote on and prioritize.